MIGRATION AGENTS' CODE OF CONDUCT

The Code of Conduct for Registered Migration Agents is set out in legislation to regulate the conduct of registered migration agents. It prescribes their obligations towards clients. Provision for a Code of Conduct for migration agents is set out in Section 314 of the Migration Act 1958 and is prescribed in Schedule 2, Regulation 8 of the Migration Agents Regulations 1998.

Below are the obligations under this code:

  • Interactions with clients
  • Fees and charges, record keeping and financial management
  • Responsibilities toward other agents and other employees
  • The requirement that agent responds if a complaint is made against him/her

Another obligation is to prominently display the Code in Agent's office and client waiting area. Agent must also provide clients with a copy of it to keep, if asked for.

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